Reward Policy

VIP-Punkte EXCHANGE RATES

The value of VIP-Punkte is determined by an exchange rate of both currency spent on products to VIP-Punkte, and an exchange rate of VIP-Punkte earned to currency for spending on future purchases.

REDEEM VIP-Punkte

You can redeem your VIP-Punkte at checkout. If you have accumulated enough VIP-Punkte to redeem them you will have the option of using VIP-Punkte as one of the payment methods. The option to use VIP-Punkte, as well as your balance and the monetary equivalent this balance, will be shown to you in the Payment Method area of the checkout. Redeemable VIP-Punkte can be used in conjunction with other payment methods such as credit cards, gift cards and more.

VIP-Punkte MINIMUMS AND MAXIMUMS

VIP-Punkte may be capped at a minimum value required for redemption. If this option is selected you will not be able to use your VIP-Punkte until you accrue a minimum number of VIP-Punkte, at which they will become available for redemption.
VIP-Punkte may also be capped at the maximum value of VIP-Punkte which can be accrued. If this option is selected you will need to redeem your accrued VIP-Punkte before you are able to earn more VIP-Punkte.

MANAGE YOUR VIP-Punkte

You have the ability to view and manage your VIP-Punkte through your Customer Account. From your account you will be able to view your total VIP-Punkte (and currency equivalent), minimum needed to redeem, whether you have reached the maximum VIP-Punkte limit and a cumulative history of VIP-Punkte acquired, redeemed and lost. The history record will retain and display historical rates and currency for informational purposes. The history will also show you comprehensive informational messages regarding VIP-Punkte, including expiration notifications.

VIP-Punkte EXPIRATION

VIP-Punkte can be set to expire. Points will expire in the order form which they were first earned.

Note:
  • Points can be used as store credit in our system only. Redeeming to cash is not allowed.
  • You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose VIP-Punkte, as well as point expiration notifications. This option is found in the VIP-Punkte section of the My Account area.